We send out our orders in 1-2 business days of order confirmation, with Royal Mail 1st Class or 24h tracked.

For any orders above 20kg please contact us at info@svmushrooms.co.uk

If you are not completely happy with your purchase, we will accept a return of an unused product within 14 days (or 7 days for live products e.g. grow kits). Once we receive the returned item we will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).

Please allow 1-2 weeks for your return to be processed.

Discounted items are not eligible for a return. Slad Valley Mushrooms will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. Without actual receipt of the goods we are unable to issue a refund. If an item is returned in an unsuitable condition we may not be able to refund you.

The cost and risk of returning the items to us is your responsibility and returned items should be sent to the following address:

Slad Valley Mushrooms,
Unit 42-A4, Morelands Trading Estate
GL1 5RZ

Updated 31/03/23

1. Introduction

This Privacy Policy (together with our terms and conditions and any other documents referred to in it) describes the type of information that we collect from you through the use of our services ("Services"), or the use of our website www.sladvalleymushrooms.co.uk ("Website"), how that information may be used or disclosed by us and the safeguards we use to protect it.

Our Website and Services may contain links to third party websites that are not covered by this Privacy Policy. We therefore ask you to review the privacy statements of other websites and applications to understand their information practices.

We have drafted this Privacy Policy to be as clear and concise as possible. Please read it carefully to understand our policies regarding your information and how we will treat it. By using or accessing our Website or the Services, you agree to the collection, use and disclosure of information in accordance with this Privacy Policy. This Privacy Policy may change from time to time and your continued use of the Website or the Services is deemed to be acceptance of such changes, so please check periodically for updates.

Please check back regularly to keep informed of updates to this Privacy Policy. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our Website. If you do not accept and agree with this Privacy Policy, you must stop using our Website immediately.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

2. Who We Are

2.1 Here are our details:

- Our Website address is www.sladvalleymushrooms.co.uk

- Our company name is Slad Valley Mushrooms LTD.

- Our trading name Slad Valley Mushrooms LTD.

- Our registered address is 74 Wyndham Crescent, Cardiff, Wales, CF11 9EF

- Our trading address is Unit 42a-4, Morelands Trading Estate Bristol Road Gloucester Gloucestershire GL1 5RZ

2.2 We respect your right to privacy and will only process personal information about you or provided by you in accordance with the Data Protection Legislation which for the purposes of this Privacy Policy shall mean: (i) the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (UK GDPR), (ii) the Data Protection Act 2018 and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the UK GDPR or the Data Protection Act 2018 and other applicable privacy laws.

3. What we may collect

3.1 Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

3.2 We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier. When you email, phone, live chat or otherwise, we may collect information such as your first name, last name, email address and phone number.

• Contact Data includes billing address, invoicing address, email address and telephone numbers.

• Financial Data includes bank account and payment card details.

• Transaction Data includes details about payments and other details of our Services you have purchased from us.

• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website.

• Profile Data includes your username and password, reservations made by you, your interests, preferences, feedback and survey responses.

• Usage Data includes information about how you use our Website and Services.

• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

• Interaction Data includes any information that you might provide to any discussion forums on the Website.

• Cookies Data like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them and what kind.

• Third Parties and Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or through the Services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on our Website. We are also working closely with third parties (including, for example, business partners, suppliers, sub-contractors, advertising networks, analytics providers, and search information providers) and may receive information about you from them.

• Analytics includes third-party analytics services (such as Google Analytics) to evaluate your use of the Website, compile reports on activity, collect demographic data, analyse performance metrics, and collect and evaluate other information relating to our Website and internet usage. These third parties use cookies and other technologies to help analyse and provide us the data. By accessing and using the Website, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy.

3.3 We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

3.4 [We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

OR

Where we do collect Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data) and it is necessary to do so for our business, we will obtain your specific consent, unless we have another lawful basis to do so.]

3.5 Under UK GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies [Note only include the basis that you are relying on]:

a) You have given consent to the processing of your personal data for one or more specific purposes;

b) processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;

c) processing is necessary for compliance with a legal obligation to which we are subject;

d) processing is necessary to protect the vital interests of you or of another natural person;

e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or

f) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our financial payments, except where such interests are overridden by the fundamental rights and freedoms of the data subject, in particular where the data subject is a child.

3.6 If you provide personal information to us about another data subject, you are responsible for ensuring that you have their consent to provide that data for the uses set out in this Privacy Policy and for bringing this Privacy Policy to their attention.

4. How we may collect and use your data

4.1 We (or third party data processors, agents and sub-contractors acting on our behalf) may collect, store and use your personal information by way of different methods to collect data from and about you including through:

Direct interactions. You may give us your information by filling in forms via our Website or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

a) present Website content;

b) use any of our Services;

c) create an account on our Website;

d) subscribe to our Services or publications;

e) request marketing to be sent to you;

f) enter a competition, promotion or survey; or

g) give us some feedback.

4.2 In addition to the above, we may use the information in the following ways:

a) To personalise your Website experience and to allow us to deliver the type of content and product offerings in which you are most interested.

b) To administer a contest, promotion, survey or other site feature.

c) If you have consented to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

d) Present Website content effectively to you.

e) Provide information, and services that you request, or (with your consent) which we think may interest you.

f) Carry out our contracts with you.

g) Provide the relevant Services to you

h) Tell you our charges.

4.3 If you are already our customer, we will only contact you electronically about things similar to what was previously sold to you.

4.4 If you are a new customer, you will only be contacted if you agree to it.

4.5 We may keep a record of those links which are used the most to enable us to provide the most helpful information but we agree to keep such information confidential and you will not be identified from this information.

4.6 In addition, if you don't want us to use your personal data for any of the other reasons set out in this section, you can let us know at any time by contacting us at info@svmushrooms.co.uk, and we will delete your data from our systems. However, you acknowledge this will limit our ability to provide the best possible products and services to you.

4.7 In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the products and services we can provide you if you don't provide your personal data in these cases.

4.8 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

a) Where we need to perform the contract we are about to enter into or have entered into with you.

b) Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

c) Where we need to comply with a legal or regulatory obligation, for example compliance with health and safety, tax or other statutory obligations.

4.9 Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to our marketing communications or sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at info@svmushrooms.co.uk, and we will either delete your data from our systems or move your data to our "unsubscribe list". However, you acknowledge this will limit our ability to provide the best possible services to you.

4.10 As already indicated above, with your permission and/or where permitted by law, we may also use your data for marketing purposes which may lead to us contacting you by email and/or telephone with information, news and offers on our Services. We agree that we will not do anything that we have not agreed to under this Privacy Policy, and we will not send you any unsolicited marketing or spam. We will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the UK GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended.

5. Cookies

5.1 All Cookies used by and on our website are used in accordance with current UK GDPR and the Data Protection Act 2018.

5.2 We use cookies to distinguish users and improve our Website.

6. Where we store your data and security

6.1 We may transfer your collected data to storage outside the UK. It may be processed outside the UK to fulfil your order and to receive our Services and deal with payment. If we do store or transfer data outside the UK, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the UK GDPR. Such steps may include, but not be limited to, the use of legally binding contractual terms between us and any third parties we engage with and the use of approved Model Contractual Arrangements. Your acceptance of this Privacy Policy shall be your consent permitting us to store or transfer data outside the UK if it is necessary for us to do so.

6.2 Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our Website. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

6.3. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so

6.4 By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.

6.5 Any payments made by you, will be encrypted.

6.6 We have implemented security measures such as a firewall to protect any data and maintain a high level of security.

6.7 Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet and you take the risk that any sending of that data turns out to be not secure despite our efforts.

6.8 If we give you a password upon registration on our Website, you must keep it confidential. Please don't share it.

6.9 We will keep personal data for as long as is necessary which is usually the life of our relationship and up to a period of seven years after our relationship have ended. We may however be required to retain personal data for a longer period of time to ensure we comply with our legislative and regulatory requirements. We review our data retention obligations to ensure we are not retaining data for longer than we are legally obliged too.

7. Disclosing your information

7.1 We are allowed to disclose your information in the following cases:

7.1.1 If we want to sell our business, or our company, we can disclose it to the potential buyer.

7.1.2 We can disclose it to other businesses in our group.

7.1.3 We can disclose it if we have a legal obligation to do so, or in order to protect other people's property, safety or rights.

7.1.4 We can exchange information with others to protect against fraud or credit risks.

7.2 We may contract with third parties to supply services to you on our behalf. These may include payment processing, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. These are the third parties that have access to your information.

7.3 Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under UK GDPR and the Data Protection Act 2018. Any third party that we share data with will not be permitted to use it for any other purpose than fulfilling their contract with us.

8. Your rights

8.1 When you submit information via our Website, you may be given options to restrict our use of your data. We aim to give you strong controls on our use of your data (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided above in this Privacy Policy.

8.2 Under the UK GDPR, you have the right to:

• request access to, deletion of or correction of, your personal data held by us at no cost to you;

• request that your personal data be transferred to another person (data portability);

• be informed of what data processing is taking place;

• restrict processing;

• to object to processing of your personal data; and

• complain to a supervisory authority

8.3 You also have rights with respect to automated decision-making and profiling as set out in section 11 below.

8.4 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

8.5 To enforce any of the foregoing rights or if you have any other questions about our Website or this Privacy Policy, please contact us at info@svmushrooms.co.uk.

9. Links to other sites

9.1 Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our Website. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

10. Changes

10.1 If we change our Privacy Policy, we will post the changes on this page so please check this page for our current policy.

11. Automated Decision-Making and Profiling

11.1 In the event that we use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on you, you have the right to challenge to such decisions under UK GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from us.

11.2 The right described in section 11.1 does not apply in the following circumstances:

a) the decision is necessary for the entry into, or performance of, a contract between the you and us;

b) the decision is authorised by law; or

c) you have given you explicit consent.

11.3 Where we use your personal data for profiling purposes, the following shall apply:

a) Clear information explaining the profiling will be provided, including its significance and the likely consequences;

b) Appropriate mathematical or statistical procedures will be used;

c) Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and

d) All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.

12. Terms and Conditions

12.1 Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our Website. Make sure we put all these in our Terms of Conditions!!

13. Your agreement

13.1 By using our Website and by way of acknowledgment, you agree to our Privacy Policy

14. Dispute Resolution

14.1 We will use our best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Privacy Policy or any breach of it.

14.2 Any dispute shall not affect our ongoing obligations under this Privacy Policy.

14.3 This Privacy Policy and any dispute or claim relating to or connected with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales and the courts of England and Wales are the only place where disputes or claims relating to or connected with this Privacy Policy (including non-contractual disputes or claims) may be decided.

Overview

This website is operated by Slad Valley Mushrooms LTD. Throughout the site, the terms “we”, “us” and “our” refer to Slad Valley Mushrooms LTD. Slad Valley Mushrooms LTD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Stripe. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Terms and Conditions

By using or submitting an order (and any subsequent orders) on this website you are agreeing to the terms that appear below.

We love to speak with our customers and we know that Terms & Conditions can be rather long and confusing, so if you are unsure about anything then please do not hesitate to get in touch with us via the details given in the “Contact Us” footer section of our website.

You agree to purchase services and goods from Slad Valley Mushrooms LTD. subject to these Terms and Conditions which will apply to all transactions using sladvalleymushrooms.co.uk

Your email address is essential in order for us to be able to supply you with important information such as Order Confirmations, and changes to our service. By registering with sladvalleymushrooms.co.uk, you accept that your email address may be used to supply you with such information.

By purchasing goods through sladvalleymushrooms.co.uk, you agree both to our Terms and Conditions and Privacy Policy.

You will not automatically receive email-marketing communications from sladvalleymushrooms.co.uk by creating an account or making a purchase through our website. So if this isn’t for you or you do not wish to receive promotional emails from Slad Valley Mushrooms LTD., you don’t have to. You can actively choose the option to receive email-marketing communications from Slad Valley Mushrooms LTD. and you have the option to opt-out of these communications at any time if you change your mind.

1. When you make a Purchase

1.1 This website is operated by Slad Valley Mushrooms LTD (“we”, “us”, “our”, “Slad Valley Mushrooms ” “SVM” or “sladvalleymushrooms.co.uk”). By using sladvalleymushrooms.co.uk you are bound by these Terms and Conditions. All use and purchases made on this website are governed by these Terms and Conditions at any time, although the Terms and Conditions governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise Terms and Conditions applicable to your site visit or purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date when these Terms and Conditions were most recently updated.

1.2 We will confirm acceptance of your order. This will occur either immediately on the website after you have confirmed your order, or by us sending a confirmation e-mail to the e-mail address you have provided to us. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.

1.3 When agreeing to a product 'Subscription' option, this requires a minimum of two payments to be made on two separate occasions. The first when placing your first Subscription order and then the second which will be charged automatically after a period of 30 days since the initial order. These terms are also explained when a customer chooses the Subscription option on the product page, so once a subscription order has been placed - the customer is agreeing to these terms.

2. Price & Delivery Charges

2.1 The price of the goods will be as quoted on the website at the time you confirm your order subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.

2.2 Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon, amongst other things; the value of your order and your delivery address.

2.3 You are responsible for inputting the correct shipping address when processing your order. If the address provided is incorrect, you must notify our team within 30 minutes of this mistake, in order for us to edit the shipping address. Please email info@svmushrooms.co.uk.

2.4 If the shipping address provided is incorrect and subsequently, the parcel is returned to our return address - there will be an additional shipping charge to send out the parcel again.

3. Methods of Payment

3.1 Payment may be made by debit card, credit card, or PayPal.

3.2 The debit and credit cards that we accept are those listed on our website on the date of which your order is placed.

3.3 Authority for payment will be requested from your card issuer at the time of your order. We ‘debit’ your card with the full price of your order at the time your order is placed. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

3.4 All listed product prices on our website exclude Delivery Charges. A Delivery Charge will be applied during the checkout process unless your order is eligible for free delivery.

4. Delivery

4.1 Delivery will be made to the address you have specified during your order process on our website. If the address provided is incorrect, you must notify our team within 30 minutes of this mistake, in order for us to edit the shipping address. Please email info@svmushrooms.co.uk.

If you would like to change the address on your subscription, you have the ability to change this through your account. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery options altogether.

4.2 In the event that the goods delivered to you are incomplete, damaged or include incorrect goods, you must notify us promptly and we will arrange with you for the goods to be returned to us (please note that the goods must not be used and must be in the received condition). You are entitled to return, or have refunded the value (at the time of purchase) of any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.We will not be accountable for the cost of returning these goods, this cost is at your responsibility.

4.3 It is your responsibility to ensure that an appropriate person is available at the delivery address on the delivery day to receive the goods. If no one is at the address when the delivery is attempted the goods will be retained by our courier partner. We will leave notification of delivery and you will have the option to rearrange delivery if the goods have failed to be delivered.

4.4 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, our liability to you will be limited to the price of goods not delivered and the cost of delivery.

4.5 We will ordinarily only make deliveries when an appropriate person is able to receive the delivery. In the event that you instruct us to leave a delivery unattended at your address we expressly disclaim all liability, which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature.

4.6 In the event where the address provided was incorrect and our courier was unable to deliver the parcel - we will issue a refund. This refund will exclude the cost for shipping. If you would like the parcel redelivered, you will be responsible to pay an additional shipment cost to the correct shipment address. This cost will be invoiced directly from Slad Valley Mushrooms LTD and will have to be paid prior to dispatch.

5. Defective / Faulty Goods

5.1 We guarantee that our goods are of high quality. You must inspect the goods and notify us promptly in writing or by email of any dissatisfaction with your order. We will fully refund the price of any goods that do not meet your reasonable satisfaction or arrange for the delivery of replacement goods, provided that you notify us within 14 days of delivery of the goods, 7 days if goods are live products.

5.2 Subject to clause 7.1 below, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, however arising after the 14 days of delivery has surpassed.

6. Cancelling Orders and Returns

6.1 We aim to dispatch orders as soon as possible once they have been placed. Therefore, we are unable to make any changes to your order once received, which includes changes to the delivery address, cancelling the order and adding, removing or swapping items within the order. However, you have 14 days after delivery to return your items for a refund.

6.2 You have the right to reject your goods, and return your order to us to obtain a full refund at any time until 14 days after the date of delivery, by notifying us by email. Please note, the goods must be unused and in their original condition to receive a full refund.

6.3 We will arrange with you for cancelled goods to be returned to us, however we will not be accountable for the cost of returning these goods, this cost is at your responsibility.

6.4 We will credit your payment card with the full price of your order (including the goods and initial delivery charge) until 14 days after the date of which cancellation was originally given (provided payment has already been debited to your payment card).

6.5 You may cancel a scheduled Subscription shipment for which the order has not yet been processed at any time. To cancel, you can request our assistance at info@svmushrooms.co.uk, and our team will terminate your subscription agreement. Subscription customers will receive a renewal reminder email before their subscription renewal date. At this point, the customer can cancel the upcoming shipment at any time up until one business day before the renewal date. However, once a subscription has renewed and the order has been processed, it is not possible to cancel the renewed order. Unopened, unused goods can be returned to us within 14 days and a full refund will be provided.

7. Liability

7.1 Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights.

7.2 In addition to clause 4.4, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control.

7.3 Other than as set out in clause 7.1, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods and cost of delivery contained in that original order.

8. Privacy

8.1 Your privacy is of utmost importance. The personal information that you give us is held with professionalism, care and security. We do not sell or release this information to third parties for their marketing purposes unless you agree otherwise. For more information about how we handle and use your data, please refer to our Privacy Policy below.

8.2 At the time of your registration you will set a password. You are entirely responsible if you do not maintain the confidentiality of your password. You are responsible for all orders placed with us or information given to us under your e-mail address. You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.

9. Customer Complaints

9.1 On the rare occasions, we may get things wrong, so if we have made an unfortunate mistake and you have a complaint then please address it directly to Slad Valley Mushrooms LTD. via email (info@svmushrooms.co.uk).

9.2 If you are unhappy with the quality or condition of any products you have purchased from us, please address any complaints to Slad Valley Mushrooms LTD. directly via email (info@svmushrooms.co.uk). An Order Confirmation and proof of delivery may be required in order to issue any refunds where appropriate.

10. Special Offers & Promotions

10.1 It is our complete discretion to offer special offers for our products or services at any time. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions.

10.2 We may change the terms of special offers, or withdraw them altogether at any time and without prior notice.

11. Jurisdiction

11.1 These terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions, shall be governed by and construed in accordance with the law of England and Wales.

12. General

12.1 If any of these Terms and Conditions are held by any court of law to be unlawful, invalid or unenforceable, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

12.2 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times the property of Slad Valley Mushrooms LTD. or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through sladvalleymushrooms.co.uk, and you may not otherwise copy, reproduce, publish, display, distribute, commercially exploit, use or create imitative works of any content on the sladvalleymushrooms.co.uk website without our prior written permission. Slad Valley Mushrooms LTD. may impose a fee on any unwarranted use of the data and content contained on its website.

12.3 It is your responsibility to check product labels and ensure that the ingredients and nutritional contents are suitable for your diet or allergy restrictions.

12.4 Where further dietary information and advice is important to you, please contact us directly, and we will make all reasonable efforts to ensure you feel completely comfortable with using the product or products. We also advise that you consult with your doctor or medical practitioner, to assess whether the products are suitable for your dietary requirements and/or restrictions.

12.5 Slad Valley Mushrooms LTD. will occasionally offer special discounts or offers on its products or delivery charges. Slad Valley Mushrooms LTD. reserves the right to withdraw such offers at any time, in which case such offers and discounts will no longer apply. Any advertising or promotion of special offers or discounts that are subsequently withdrawn is void from the moment that the offer is withdrawn from our website and database.